If you live in the United States, in a member state of the EU or in New Zealand, many of Weta's products can be shipped from a warehouse in your customs zone.
However, if you live in other countries it will be an international delivery subject to customs clearance.
Items shipped from a warehouse outside your country may be subject to import duties, taxes and brokerage fees, which are levied once a shipment reaches your country. Unfortunately, Weta has no control over such fees, nor can we be held responsible for them.
The same goes for the time it may take for shipments to go through the customs procedure.
Customs policies and processes vary widely from country to country and you should contact your local customs office for further information. You must also make sure that you comply with any other laws that may apply when importing something to your country.
You can see in your shopping cart before you place your order from which warehouse each product will be shipped.
PRE-ORDERS WITH SHIPPING ‘PENDING’
Occasionally a product on pre-order will be listed without a confirmed shipping price.
This is because we sometimes cannot predict exactly at time of pre-order the weight and dimensions of the finished product packed in its shipping carton. This will primarily affect large, complex collectibles.
The final shipping cost is still payable at the time of processing and will be added to the order as soon as we have the final factory sample, usually at least a month before the product will be shipped to our customers. When the shipping cost is added to your order, you will receive an email, notifying you of the final cost.
If you have only paid the non-refundable deposit on your order and have the final payment due, your shipping cost will be added to this payment.
If you have pre-ordered on a Payment Plan and still have outstanding monthly payments at the time of processing pre-orders, your shipping cost will be added to the final payment.
If you have placed a Payment Plan order where the price of the product is fully paid before we process your pre-order, your shipping cost will be taken as an extra final payment before your item is dispatched.
Please Note: by placing a pre-order with shipping 'pending', you are still committing to the order unless it's cancelled before the order is processed.
JEWELLERY TO SWITZERLAND
Swiss Federal Customs' rules about importation of precious metals mean we cannot guarantee delivery to Swiss addresses of products made from Gold, Sterling Silver or gold plated Tungsten Carbide.
By ordering, you accept responsibility not only for importation taxes and duties but also for non-delivery, return costs and potential confiscation by Swiss Federal Customs. This is all outside Weta Workshop’s control and we regret having to make these adjustments to our sales terms. We recommend you consider using a shipping address outside Switzerland.