Occasionally, payments fail. There are many possible reasons for this, but the important thing is not to worry!

We always save all your details and we don't cancel orders without talking to you first.

If we try to capture payment for a pre-order you've placed and it fails, we will send you an automatic email to ask you to update your credit card details.

If we have tried to process the same pre-order payment three times and it still fails, the order will get the status "Capture Error". If this happens, please contact us and we will sort it out.

If you are experiencing issues with this process, please contact support@wetanz.co.nz