Your tracking number is sent out via email when the order is prepared at our warehouse, usually 1-2 business days after you placed your order.

It may take up to 24 hours before that number is activated when the courier picks up your parcel.

PLEASE NOTE: Not all shipments are tracked.

International orders from our New Zealand warehouse under 2kg and with a value under NZ$250 are available to be sent via International Air which is an untracked service that you choose during checkout. In these cases your parcel reference number starts with UW or CC.

Similarly, small parcels under 2kg shipped within the EU also have an untracked service available. This service does not generate a reference number.

READ MORE HERE about untracked and tracked services.