Your tracking number is sent out via email when the order is prepared at our warehouse, usually 1-2 business days after you placed your order.

It may take up to 24 hours before that number is activated when the courier picks up your parcel.

PLEASE NOTE: Not all shipments are tracked. 

International orders from our New Zealand warehouse under 2kg and with a value under NZ$250 can be shipped via Postal Service (10 days to Australia | 21 days for the rest of the World). This service is tracked to certain countries. 

Currently the countries where tracking is offered are: Austria, Australia, Belgium, Brazil, Canada, China, Croatia, Denmark, Estonia, Finland, Germany, Hong Kong, Ireland, Iceland, Italy, South Korea, Lithuania, Luxemburg, Latvia, Malta, Mauritius, Mexico, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, UK and the United States. 

Postal Service shipments to countries outside this group will not be tracked. In these cases your parcel reference number starts with UW or CC.

Small parcels under 2kg shipped within the EU also have an untracked service available. This service does not generate a reference/tracking number.

READ MORE HERE about untracked and tracked services.