TABLE OF CONTENTS
Due to border restrictions, physical distancing practices, reduced numbers of flights and lockdown remaining in parts of the world, please expect delays on ALL our shipments.
Customs as well as courier companies are working through backlogs ans well as struggling unprecedented levels of online commerce.
Please keep an eye on your tracking number, listed in your shipping notification email and on your order page in your account. Read more about tracking your shipment.
New Zealand despatch:
- We are generally dispatching within 5 business days.
- PLEASE NOTE: New Zealand Post have advised us that 2-6 Day Courier services are currently being prioritised over Postal Services, so expect longer delays on these already slower services. Bear in mind though, there are no delivery time frame guarantees with either service at present.
- Our USA warehouse is operating with somewhat reduced capacity but in-stock items will usually be dispatched within 5 business days.
- Our EU warehouse is also operating with somewhat reduced capacity but in-stock items will usually be dispatched within 5 business days.
Our customer service team are available to help you with any further questions you have. Please contact us on firstname.lastname@example.org for more information.
Kia Kaha (stay strong),
The Weta Workshop Collectibles crew