A 'reCaptcha' is an extra security measure designed to stop 'bots' from attacking a website and we have introduced one on the final step of our checkout. This is in response to our merchant bank and payment gateway providers.
You will find it on the last page of the checkout, looking like this:
Most of the time, all you need to do is tick the box:
And you are good to complete the checkout.
Occasionally, when you tick the box, there will be a so called 'challenge' to complete. It's just a question of selecting a few images that contain a specified item, like this:
Just click the three squares that contain bicycles and then 'VERIFY':
The window will close and you will be back on the checkout page with a green tick in the box:
Please note, after you have successfully verified, there's a limited time to complete your purchase. But don't worry, if it times out, the tick box turns red and all you need to do is tick it again.
If you are experiencing any issues with the reCaptcha, please contact the Customer Service team.