Shipping your order

Can you consolidate my order?
Consolidation is available on selected smaller in-stock items, generally up to 900g/2lbs and all sides under 160mm/6.5in. Pre-order items are almost nev...
Mon, 2 Dec, 2019 at 9:02 AM
I want a replacement – Lost/Damaged
Weta reserves the right to decline any replacement request that fails to meet our requirements. When can I can request a replacement order? A replac...
Fri, 22 May, 2020 at 9:47 AM
Transaction Authorisation Code Request
Our Support Team will email a customer requesting the Transaction Authorisation Code for any order our warehouse feels a potential fraud attempt is possible...
Wed, 30 May, 2018 at 12:29 PM
Why is my tracking number not working?
The most common reason your tracking number isn't working is that your order was shipped with an untracked postal service when you placed your order. ...
Tue, 20 Aug, 2019 at 1:55 PM
What shipping method do you use for Canada?
Most of our collectibles, prop replicas and statues ship to Canada from our warehouse in Seattle, WA, USA. The Standard shipping option for the majority...
Wed, 30 May, 2018 at 12:29 PM