Ordering

What is a pre-order?
A pre-order is an order you can make for a new item before it is in stock and available for delivery. When you place a pre-order on the Weta website: We ...
Tue, 19 Sep, 2023 at 10:33 AM
Do the prices on the site include taxes (VAT or GST)?
All prices exclude sales tax, unless otherwise indicated. Read more about VAT, GST and Sales Tax. Please Note Items shipped from a warehouse outside you...
Mon, 26 Sep, 2022 at 1:40 PM
How do Payment Plans work?
When a product is available on Payment Plan this is indicated on the product page. You can see the available options when you hover with your mouse over the...
Wed, 19 Oct, 2022 at 9:21 AM
My payment has failed?
There are several reasons why an automated payment might fail from your bank declining the transaction to not having enough funds at the time your card was ...
Wed, 19 Oct, 2022 at 9:17 AM
Where is my confirmation email?
Please check your spam/ junk folder first as our mail can be sent there for new customers.  If you still cannot find your order confirmation, please contac...
Mon, 26 Sep, 2022 at 1:28 PM
What forms of payment can I use?
We accept online credit card payments with VISA or Mastercard only. For most items over US$200 you can choose to pay via an interest-free Payment Plan/LayB...
Fri, 24 Mar, 2023 at 9:21 AM
How do I change my credit card?
If you would like to use a different Visa or Mastercard, please log into your account https://www.wetanz.com/.  Once you are signed in click on your nam...
Mon, 26 Sep, 2022 at 1:30 PM
How do I pay off my order early?
Customers can sign into their account on wetanz.com and pay off any items on Pre-Order or a Payment Plan early. Please note, paying off an order early does ...
Wed, 19 Oct, 2022 at 9:26 AM
What currencies are available for payment?
We offer pricing and payment in 5 different currencies: United States Dollars (USD) Euros (EUR) New Zealand Dollars (NZD) Great Britain Pounds (GBP) A...
Mon, 26 Sep, 2022 at 1:34 PM
When will you charge my credit card?
For in-stock items, your credit card is charged during checkout. For items you have pre-ordered, we charge your card a non-refundable deposit at time of or...
Mon, 26 Sep, 2022 at 1:42 PM