Ordering

How can I save on shipping?
Most of Weta's larger items and collectibles and model kits plus delicate items such as art prints and books, ship in their own custom cartons and cann...
Wed, 30 May, 2018 at 12:29 PM
Can I shop from Weta without creating an account?
Yes, we don't want to force you to register. However if you choose not to register we can't retain any of your information  and reward you for bei...
Wed, 30 May, 2018 at 12:29 PM
What do I need to order online from Weta?
You need a valid credit card (VISA or MasterCard), your credit card billing address and a physical delivery address (very few carriers accept a PO Box). F...
Wed, 30 May, 2018 at 12:29 PM
One of the items I want is not available in my local warehouse. What do I do?
If the item is temporarily out of stock in your nearest warehouse, one of two things will be offered to you: If it's an item that's only tempora...
Wed, 30 May, 2018 at 12:29 PM
The prices on the site are displayed in the wrong currency for me. How do I change that?
We try to show you the most relevant currency based on where you live, but if you would like us to display prices in another currency, you can pick a differ...
Wed, 30 May, 2018 at 12:29 PM
When will you charge my credit card?
For in-stock order items, your credit card is charged during checkout. For items you have pre-ordered, we won't charge your card until the item is av...
Wed, 30 May, 2018 at 12:29 PM
What can I do to prepare for the launch of a popular product?
When we launch a new limited edition or numbered edition product at an announced time, there are usually a lot of other customers waiting, eager to order th...
Mon, 5 Aug, 2019 at 3:13 PM
Black Friday FAQ
Sale Details When does Weta Workshop’s Black Friday Sale start/finish? Our Black Friday sale starts at 12PM, Thursday 22 Nov (PST) and ends at 12PM,...
Thu, 22 Nov, 2018 at 8:27 PM
What does "Capture Error" mean?
Occasionally, payments fail. There are many possible reasons for this, but the important thing is not to worry! We always save all your details and we don...
Wed, 30 May, 2018 at 12:29 PM
What forms of payment can I use?
We accept online credit card payments with VISA or Mastercard. For some items over US$200 you can choose to pay via an interest-free Payment Plan/LayBy, s...
Wed, 30 May, 2018 at 12:29 PM