Ordering

How do Payment Plans work?
When a product is available on Payment Plan this is indicated on the product page. You can see the available options when you hover with your mouse over the...
Mon, 20 May, 2019 at 2:04 PM
Why does the availability date for pre-orders sometimes change?
When an item opens for pre-order, we include our best estimate of the availability date. We will always do our best to meet this date. However sometimes p...
Wed, 30 May, 2018 at 12:29 PM
Why should I buy online from Weta?
The Mothership When you buy direct from Weta, you buy from the source. The same artists and craftsmen who worked on the movie create the collectibles and ...
Wed, 30 May, 2018 at 12:29 PM
Why don't you have all the details for pre-order items?
When an item opens for pre-order, we don't always have the full details of size, weight, etc, which is why these fields may be empty on some pre-order ...
Wed, 30 May, 2018 at 12:29 PM
How do I figure out my T-shirt size?
  Take a T-shirt that fits you and place it flat on a table. Take the two measurements above (armpit-to-armpit and shoulder-to-hem) and find...
Mon, 26 Nov, 2018 at 2:08 PM
Do the prices on the site include taxes (VAT or GST)?
PLEASE NOTE: New rules from Australian customs now requires us to collect 10% GST on their behalf on all purchases under AUD1,000 shipping to an Australian ...
Sat, 30 Jun, 2018 at 10:33 PM
How do I change my credit card details for an open pre-order?
If your credit card expires or you would like to use a different card, just log into your account https://www.wetanz.com/account and update your payment car...
Wed, 30 May, 2018 at 12:29 PM
What is a pre-order?
A pre-order is an order you can make for a new item before it is in stock and available for delivery. When you place a pre-order on the Weta website: ...
Wed, 30 May, 2018 at 12:29 PM
The GKR Pledge Manager (GameFound) has closed - how do I get my Heavy Hitters game?
If you backed GKR: Heavy Hitters on Kickstarter, please contact support@wetanz.co.nz with your backer number and the email address you used and we will get ...
Wed, 30 May, 2018 at 12:29 PM
VAT, GST and sales tax
Most countries and many states and regions impose a sales tax on goods and services housed within that country. In some countries, it’s called VAT (Value Ad...
Wed, 30 May, 2018 at 12:29 PM