Wētā Workshop Limited (referred to as Wētā Workshop, we or us) respects your right to privacy and your right to view and update your personal information which we hold about you. We are committed to protecting your privacy when you visit our site or contact us in any way.
This Privacy Policy is for people outside Wētā Workshop. It tells you about:
- The kinds of personal information we may collect and hold about you
- Why we collect, hold, use and share that personal information
- Who we might share it with outside of Wētā Workshop
- How we store your personal information
Please note that Wētā Workshop offers a range of services. This privacy policy applies to information collected via www.wetanz.com and relating to consumer products. Please ensure that you review the privacy policy each time you use a new service, as some of the information may differ.
Collecting your personal information
Personal information means any information that could be used to identify you.
We collect and use personal information about you so we can sell and deliver our products to you and provide you with a reliable and enjoyable shopping experience. More specifically, we use your personal information to:
- Process orders, pre-orders and payments
- Arrange shipping and delivery of your order
- Communicate with you about your order, including confirmations, shipping updates, delays or changes
- Manage returns, refunds and exchanges
- Manage your customer account, if you create one
- Respond to enquiries, feedback or complaints
- Send you marketing communications about our products, releases, offers and events (where you have given us permission)
If you choose to purchase something via our website, we will likely collect:
- Your first and last name
- Your email address
- Your birthday if you have provided this information
- Your contact phone number
- Your billing and delivery addresses
- Your country
- Your order history and product preferences
- Items you have wish listed
- How you heard about us
- Any personal information you include in a comment field
- Any reviews you have left us
- Your payment details
The other kinds of personal information we may collect about you will depend on our interaction with you, and the information you choose to provide.
Storing and processing your personal information
We take reasonable steps to secure the personal information we hold from risks such as loss and interference and unauthorised access or use.
The personal information you provide to us will only be stored for the purposes stated in this Privacy Policy or otherwise notified to you at the time it is collected.
Your personal information may be processed by a third-party provider. We use third-parties to host our website, to process payments, and to conduct marketing activities. Because the providers are our ‘agents’, the personal information is treated as being held by us (not ‘shared’ with the provider), and we’re responsible for how it’s dealt with.
We take also reasonable steps to destroy personal information when we no longer need it for the reasons we collected it.
We use an encrypted token to access your credit card details via a secure third-party payment gateway.
In some instances, you may be able to purchase without storing your details, in which case we hold your details until your order is completed, and your payment is confirmed.
Third-Parties who we might share personal information with
Your personal information will only be disclosed to a third party to the extent necessary to fulfil the purpose(s) for which it has been collected. See the section below for a full list of third-parties that may process your data.
Your personal data may be provided to and/or processed by the following third parties:
- Email Marketing Platforms
- Booking Systems
- Warehouse Facilities
- Payment Gateways
- Analytics and advertising measurement platforms.
- Professional advisors when we use professional services
- Legal and regulatory authorities, and to others who we are permitted or required by law or regulation to share it with
- Anyone else as permitted by the Privacy Act or with your consent
We may also provide your personal information to the above third-parties:
- to provide you with the content, service or features you have requested;
- to complete financial transactions with our bank;
- to protect the rights or property of Wētā Workshop Limited;
- where we are required to do so by law
Collecting site usage information
We monitor site usage by analysing aggregated user information. This helps us improve the Site to give you the information, services and features you want. This information is aggregated and does not identify you individually.
Cookies
Wētā Workshop uses "cookies" to improve your use of Wētā Workshop services. Each Wētā Workshop website utilises its own set of cookies.
Some cookies are needed for the website to function (“necessary cookies”).
We use temporary (per-session) necessary cookies, for the following purposes:
- To "remember" that a Wētā Workshop account member has logged in. This means that you don't have to enter your username and password more than once per visit.
- To help us keep track of items you have added to your shopping cart for purchase, so we can process your order.
Please note: Our temporary Necessary cookies are enabled by default must be accepted in order for you to login and purchase a product from us. If your browser is set to notify you when you receive a cookie, you will be prompted to accept the cookie (Yes/No). If you do choose to set your browser to disable all cookies, this may affect your ability to use some of the features on our website. Please select "Yes".
Our cookies are temporary and disappear when you close your browser.
You may also receive further information about applicable cookies when using our website, including the option to enable a range of additional cookies that are not necessary for the website to function. If you would prefer to opt-out of non-necessary cookies, you can elect not to enable these in your browser and our website will continue to function for you.
Google Analytics and Google Enhanced Conversions
We use Google Analytics to understand how visitors use our website, such as pages visited and navigation patterns. This data is aggregated and anonymous - it does not identify you individually. Google Analytics uses cookies to collect this information on our behalf.
We also use Google Ads remarketing and Google Enhanced Conversions.
Google Ads remarketing uses cookies to show Wētā Workshop advertisements to past visitors when they browse other websites or search on Google. No personally identifiable information is collected or used in this process.
Google Enhanced Conversions helps us measure how effective our advertising is by securely sending hashed customer information to Google when certain actions are completed on our website, which may include your email address. Hashing is a security measure that converts the information into a coded format.
We may use Google Enhanced Conversions when you add an item to your cart, begin checkout, complete a purchase, create an account, or log in to your account.
All three services are operated by Google and data collected is subject to Google's Privacy Policy. You can manage your Google ad preferences or opt out of interest-based advertising at any time via Google's Ad Settings.
Server-side tracking
We use RescueMetrics, a server-side tracking tool, to improve the accuracy of our website analytics and advertising measurement. RescueMetrics works by rerouting data that would otherwise be lost due to ad blockers or browser privacy settings through a secure first-party server, before passing it to our analytics and advertising platforms such as Google Analytics and Google Ads.
RescueMetrics anonymises user data and does not store it beyond the point of transfer to our platforms. Your cookie consent preferences are respected and applied — if you opt out of tracking, RescueMetrics will honour that choice.
Contacting you
If you have made a purchase on our site, we may contact you to:
- Offer you information regarding products and promotions on the site. This will be in the form of a newsletter from which you will be able to unsubscribe. We will not contact you for this purpose unless you have provided your explicit consent. You may unsubscribe at any time.
- Clarify details about your purchase decisions;
- Respond to any enquiries you make; or
- Provide any information necessary for the operation and security of our Site.
Links to other websites
Wētā provides links to other websites when we consider you may be interested in the content on those sites. We do not necessarily endorse those sites or their content and we have no control over the conduct of the companies or organisations operating those sites.
Before you disclose any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.
Changing and accessing your personal information
You have the right to view and change any personal information we hold about you at any time.
You can do this at www.wetanz.com by signing in with your username and password. In the My Account section you can edit your contact details.
You also have the right to request access to, or correction of, any personal information we hold about you at any time.
To make a request, please contact us at support@wetanz.co.nz with the subject line "Personal Information Request." We will acknowledge your request within five working days and aim to respond in full within 20 working days, in accordance with the New Zealand Privacy Act 2020.
When making a request, please include your full name and contact details so we can verify your identity and locate your information. We may ask for additional verification before releasing or amending any personal information, to ensure your data is protected.
Privacy complaints
Wētā is committed to:
- dealing quickly and appropriately with any complaint you make about your privacy;
- processing your personal data lawfully and in a fair manner; and
- ensuring that you have genuine choice and control over the data that you provide and the manner in which it is used and processed.
If you are concerned that this Privacy Policy may have been breached or your privacy has been violated, please email us immediately at info@wētāworkshop.co.nz. Please include your email address or a mobile phone number where we can contact you.
We regularly review and update our privacy policy so it’s accurate and relevant. The changes will take effect when posted here.
Last updated on 30 September 2026.
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