ONLINE SHOP SUPPORT
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
+6449094101
Knowledge base
Shipping, tracking, customs, taxes
Shipping your order
17
SHIPPING DELAYS WORLD WIDE 2020/2021
How do I track my shipment and where is the tracking number?
Will I have to pay customs duties?
Do you deliver World Wide?
How much will my order cost to ship?
See all 17 articles
Customs and Taxes
1
VAT, GST And Sales and Use Tax
Orders, Pre-orders, Weta Dollars, Payment plans
Online Tour Bookings
1
How do I make or change Weta Studio Tour Bookings
Ordering
25
Ring Size table
How do I care for silver jewellery?
How do I measure my Ring Size?
Which sizes are available for The One Ring in 18K Gold
Why should I place a pre-order with Weta?
See all 25 articles
Weta Dollars
10
What are Weta Dollars?
How much is a Weta Dollar worth?
What is 'Collector Status'?
How long are my Weta Dollars valid?
How do I earn Weta Dollars?
See all 10 articles
Important information about your account
3
Why should I create an account?
How do I cancel my account?
How do I create an account?
Issues, Returns, Replacements
Returns, Cancellations and Refunds
11
How do I return Weta product purchased from an independent retailer?
How long does it take to get a refund?
How can I contact Weta?
How do I return items purchased directly from wetaworkshop.com?
What are Weta's support business hours?
See all 11 articles
COVID-19
Shipping
2
Delivery Update: COVID-19 related delays
Fewer Planes - Higher shipping costs to some destinations from 1 May 2020 NZST
Terms & Conditions, Privacy Statement
Conditions of Use
14
Liability
Limited Editions
Exchange Rate Variation
Weta Discount Cards
Sales Tax - VAT and GST
See all 14 articles
Privacy Notice
1
Weta Privacy Policy
FEBRUARY FRENZY 2021
2
TERMS AND CONDITIONS FOR FEBRUARY FRENZY 2021 (“SALE”)
FEBRUARY FRENZY SALE FAQ
Black Friday 2020
2
TERMS AND CONDITIONS FOR BLACK FRIDAY SALE 2020
Black Friday Sale Frequently Asked Questions
Help Desk Software
by Freshdesk