ONLINE SHOP SUPPORT

Shipping 2

• Delivery Update: Effects of COVID-19 [UPDATED 22 MAY]
• Fewer Planes - Higher shipping costs to some destinations from 1 May 2020 NZST

EDITION #1 AUCTIONS MAY-JUNE 2020 3

• Auction Schedule for Edition #1 Auctions
• Bidding in the Edition #1 Auctions
• Shipping and Pick-up

Online Tour Bookings 1

• How do I make or change Weta Studio Tour Bookings

Ordering 30

• Ring Size table
• How do I care for silver jewellery?
• How do I measure my Ring Size?
• How do I fit Legolas's Vambrace?
• Why should I create an account?

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Weta Dollars 11

• How much is a Weta Dollar worth?
• What is 'Collector Status'?
• How long are my Weta Dollars valid?
• How do I earn Weta Dollars?
• How can I use my Weta Dollars?

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Important information about your account 3

• Why should I create an account?
• How do I cancel my account?
• How do I create an account?

Shipping your order 15

• How do I track my shipment and where is the tracking number?
• Will I have to pay customs duties?
• Do you deliver World Wide?
• How much will my order cost to ship?
• When will I get my order?

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Customs and Taxes 1

• VAT, GST And Sales and Use Tax

Returns, Cancellations and Refunds 11

• How do I return Weta product purchased from an independent retailer?
• How long does it take to get a refund?
• How can I contact Weta?
• How do I return items purchased directly from wetaworkshop.com?
• What are Weta's support business hours?

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Conditions of Use 13

• Liability
• Limited Editions
• Exchange Rate Variation
• Weta Discount Cards
• Sales Tax - VAT and GST

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Privacy Notice 1

• Weta Privacy Policy