Returns, Cancellations and Refunds

How do I return Weta product purchased from an independent retailer?
If you purchased our product directly from a retailer and wish to return it for a replacement or refund, you must contact that retailer directly and complet...
Wed, 30 May, 2018 at 12:29 PM
How long does it take to get a refund?
If Weta is required to make a refund to you, we will credit the original purchase price (plus shipping cost where appropriate) to your account. Weta will ge...
Wed, 30 May, 2018 at 12:29 PM
How can I contact Weta?
If you are having trouble with an order on our website, please get in touch via: Email: support@wetanz.co.nz Phone: +1 (855) 998-0888 Our normal busin...
Wed, 30 May, 2018 at 12:29 PM
How do I return items purchased directly from wetaworkshop.com?
If your order is damaged in transit, has a manufacturer defect, or if an incorrect item is shipped to you, please contact us for replacement details within ...
Wed, 30 May, 2018 at 12:29 PM
What are Weta's support business hours?
Our normal business hours are 8am - 5pm Monday through Friday. However, please note that Weta Workshop is in New Zealand - which means our business hours ac...
Wed, 30 May, 2018 at 12:29 PM
My order is being returned to sender
The most common reasons a parcel may return to Weta are: there have been x3 failed delivery attempts by the postal company you have provided the wrong...
Wed, 30 May, 2018 at 12:29 PM
Can I re-open a cancelled order?
Your order can be cancelled by a number of reasons. The customer has requested cancellation. Our site has cancelled the pre-order following x3 failed ...
Wed, 30 May, 2018 at 12:29 PM
Unable to fulfil your order - Cancellation
Weta reserves the right to cancel and refund any order we can no longer fulfil. In some cases, our site may oversell an item during a sale event. Our Su...
Wed, 30 May, 2018 at 12:29 PM
What do I do if my order is damaged?
If your order is damaged in transit, has a manufacture defect, or if an incorrect item is shipped to you, please contact us within 48 hours of receipt. Emai...
Wed, 30 May, 2018 at 12:29 PM
Why am I being charged a cancellation fee?
When an order is cancelled, there's a lot of work involved for our team and for the crew at our overseas warehouse partners and a cancellation fee of $...
Wed, 30 May, 2018 at 12:29 PM