Returns, Cancellations and Refunds

Returns Policy
If your order is damaged in transit, has a manufacturer defect, or if an incorrect item is shipped to you, please contact us for replacement details within ...
Mon, 26 Sep, 2022 at 2:51 PM
How can I contact Weta?
If you are having trouble with an order or have a question about one of our products, the way to get in touch is creating a new Ticket with our Support Team...
Tue, 10 Jan, 2023 at 9:03 AM
What do I do if my order is damaged?
While our team does their best to ensure that all our products go through rigorous testing before shipping, products can still be damaged during transit des...
Fri, 24 Mar, 2023 at 10:24 AM
How can I cancel my order?
Please note before cancelling your Pre-Order you will forfeit your Non-Refundable Deposit. Please create a support ticket here and make the subject &quo...
Mon, 26 Sep, 2022 at 11:56 AM
Why am I being charged a cancellation fee?
When an order is cancelled, there's a lot of work involved for our team and for the crew at our overseas warehouse partners and a cancellation fee of $2...
Mon, 26 Sep, 2022 at 3:12 PM
My order is being returned to sender
The most common reason a parcel may return to Wētā Workshop are There have been x3 failed delivery attempts by the postal company You have provided the w...
Mon, 26 Sep, 2022 at 3:00 PM
How do I return Wētā products purchased from an independent retailer?
If your order was not placed from wetanz.com, you must contact the retailer you purchased the order from directly to ask for refund or replacement.  Wētā W...
Mon, 26 Sep, 2022 at 2:43 PM
How long does it take to get a refund?
If Wētā is required to make a refund to you, we will credit the original purchase price (plus shipping cost where appropriate) to your account. Wētā will ge...
Tue, 29 Nov, 2022 at 11:27 AM
Can I re-open a cancelled order?
The short answer is no.  Orders are only cancelled if: The customer has requested cancellation. Our site has cancelled the pre-order following 28 days o...
Mon, 26 Sep, 2022 at 3:02 PM
Unable to fulfil your order - Cancellation
Wētā reserves the right to cancel and refund any order we can no longer fulfil. In some cases, our site may oversell an item during a sale event. Our Suppo...
Mon, 26 Sep, 2022 at 3:04 PM