Returns, Cancellations and Refunds

How do I return Weta product purchased from an independent retailer?
If you purchased our product directly from a retailer and wish to return it for a replacement or refund, you must contact that retailer directly and complet...
Wed, 30 May, 2018 at 12:29 PM
How long does it take to get a refund?
If Weta is required to make a refund to you, we will credit the original purchase price (plus shipping cost where appropriate) to your account. Weta will ge...
Wed, 30 May, 2018 at 12:29 PM
How can I contact Weta?
If you are having trouble with an order or have a question about one of our products, the best way to get in touch is creating a new Ticket with our Support...
Thu, 21 Apr, 2022 at 3:52 PM
Returns Policy
If your order is damaged in transit, has a manufacturer defect, or if an incorrect item is shipped to you, please contact us for replacement details within ...
Wed, 6 Apr, 2022 at 11:34 AM
What are Weta's support business hours?
Our normal business hours are 8am - 5pm Monday through Friday. However, please note that Weta Workshop is in New Zealand - which means our business hours ac...
Wed, 30 May, 2018 at 12:29 PM
My order is being returned to sender
The most common reasons a parcel may return to Weta are: there have been x3 failed delivery attempts by the postal company you have provided the wrong...
Wed, 30 May, 2018 at 12:29 PM
Can I re-open a cancelled order?
Your order can be cancelled by a number of reasons. The customer has requested cancellation. Our site has cancelled the pre-order following x3 failed ...
Wed, 30 May, 2018 at 12:29 PM
Unable to fulfil your order - Cancellation
Weta reserves the right to cancel and refund any order we can no longer fulfil. In some cases, our site may oversell an item during a sale event. Our Su...
Wed, 30 May, 2018 at 12:29 PM
What do I do if my order is damaged?
While our team does their best to ensure that all our products go through rigorous testing before shipping, products can still be damaged during transit des...
Wed, 6 Apr, 2022 at 11:29 AM
Why am I being charged a cancellation fee?
When an order is cancelled, there's a lot of work involved for our team and for the crew at our overseas warehouse partners and a cancellation fee of $...
Wed, 30 May, 2018 at 12:29 PM