ONLINE SHOP SUPPORT
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Shipping, tracking, customs, taxes
Shipping your order
SHIPPING DELAYS WORLD WIDE 2020/2021
How do I track my shipment and where is the tracking number?
Will I have to pay customs duties?
Do you deliver World Wide?
How much will my order cost to ship?
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Customs and Taxes
VAT, GST And Sales and Use Tax
Orders, Pre-orders, Weta Dollars, Payment plans
Online Tour Bookings
How do I make or change Weta Studio Tour Bookings
Not a Robot? Here is how you navigate a 'reCaptcha'
Ring Size table
How do I care for silver jewellery?
How do I measure my Ring Size?
Which sizes are available for The One Ring in 18K Gold
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What are Weta Dollars?
How much is a Weta Dollar worth?
What is 'Collector Status'?
How long are my Weta Dollars valid?
How do I earn Weta Dollars?
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Important information about your account
Why should I create an account?
How do I cancel my account?
How do I create an account?
Issues, Returns, Replacements
Returns, Cancellations and Refunds
How do I return Weta product purchased from an independent retailer?
How long does it take to get a refund?
How can I contact Weta?
How do I return items purchased directly from wetaworkshop.com?
What are Weta's support business hours?
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Delivery Update: COVID-19 related delays
Fewer Planes - Higher shipping costs to some destinations from 1 May 2020 NZST
Terms & Conditions, Privacy Statement
Conditions of Use
Exchange Rate Variation
Weta Discount Cards
Sales Tax - VAT and GST
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FEBRUARY FRENZY 2021
TERMS AND CONDITIONS FOR FEBRUARY FRENZY 2021 (“SALE”)
FEBRUARY FRENZY SALE FAQ
Black Friday 2020
TERMS AND CONDITIONS FOR BLACK FRIDAY SALE 2020
Black Friday Sale Frequently Asked Questions
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