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Knowledge base
Shipping, tracking, customs, taxes
Shipping your order
18
How do I track my order?
Will I have to pay customs duties?
Do you deliver World Wide?
How much will my order cost to ship?
When will I get my order?
See all 18 articles
Customs and Taxes
1
VAT, GST And Sales and Use Tax
Orders, Pre-orders, Weta Dollars, Payment plans
Online Tour Bookings
1
How do I make or change Weta Studio Tour Bookings
Ordering
27
Not a Robot? Here is how you navigate a 'reCaptcha'
Ring Size table
How do I care for silver jewellery?
How do I measure my Ring Size?
Which sizes are available for The One Ring in 18K Gold
See all 27 articles
Weta Dollars
11
What are Weta Dollars?
How much is a Weta Dollar worth?
What is 'Collector Status'?
How long are my Weta Dollars valid?
How do I earn Weta Dollars?
See all 11 articles
Important information about your account
3
Why should I create an account?
How do I cancel my account?
How do I create an account?
EDITION #1 AUCTIONS MAY 2021
2
Bidding in the Edition #1 Auctions 2021
Shipping and Pick-up
Issues, Returns, Replacements
Returns, Cancellations and Refunds
11
How do I return Weta product purchased from an independent retailer?
How long does it take to get a refund?
How can I contact Weta?
Returns Policy
What are Weta's support business hours?
See all 11 articles
COVID-19
Shipping
2
Delivery Update: COVID-19 related delays - NZ lockdown Aug 2021
Fewer Planes - Higher shipping costs to some destinations from 1 May 2020 NZST
Terms & Conditions, Privacy Statement
Conditions of Use
10
Liability
Limited Editions
Exchange Rate Variation
Weta Discount Cards
International Shipping and Customs
See all 10 articles
Privacy Notice
1
Weta Privacy Policy
STOCKTAKE SALE 2022
2
TERMS AND CONDITIONS FOR STOCKTAKE SALE 2022
Frequently Asked Questions
Help Desk Software
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