ONLINE SHOP SUPPORT
Welcome
Login
Sign up
Home
Solutions
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Account Information
Account Information
5
Why should I create an account?
How do I reset my password?
How do I delete my account?
How do I change my store/ currency?
How do I sign up for your newsletter?
Shipping, Tracking, Customs and Taxes
Shipping your order
13
How do I change my address?
My address is too long?
Do you ship world wide?
How do I track my order?
How much will my order cost to ship?
See all 13 articles
Customs and Taxes
2
VAT, GST And Sales and Use Tax
Will I have to pay customs duties?
Orders, Pre-orders, Weta Dollars, Payment plans
Ordering
14
What is a pre-order?
Do the prices on the site include taxes (VAT or GST)?
How do Payment Plans work?
My payment has failed?
Where is my confirmation email?
See all 14 articles
Weta Dollars
7
What are Wētā Dollars?
What is 'Collector Status'?
How do I earn Wētā Dollars?
How can I use my Wētā Dollars?
How do I check my Wētā Dollars balance?
See all 7 articles
Issues, Returns, Replacements
Returns, Cancellations and Refunds
10
Returns Policy
How can I contact Weta?
What do I do if my order is damaged?
How can I cancel my order?
Why am I being charged a cancellation fee?
See all 10 articles
Terms & Conditions, Privacy Statement
Conditions of Use
20
WĒTĀ WORKSHOP – CONTEST RULES
TERMS AND CONDITIONS FOR STOCKTAKE SALE 2025
TERMS AND CONDITIONS FOR BLACK FRIDAY 2024
TERMS AND CONDITIONS FOR ORC-TOBER DEALS 2024
HOBBIT WEEK GIVEAWAY – CONTEST RULES
See all 20 articles
Privacy Notice
1
Wētā Workshop Privacy Policy
Help Desk Software
by Freshdesk
