ONLINE SHOP SUPPORT

Shipping your order 18

• SHIPPING DELAYS WORLD WIDE 2020/2021
• How do I track my shipment and where is the tracking number?
• Will I have to pay customs duties?
• Do you deliver World Wide?
• How much will my order cost to ship?

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Customs and Taxes 1

• VAT, GST And Sales and Use Tax

Online Tour Bookings 1

• How do I make or change Weta Studio Tour Bookings

Ordering 26

• Not a Robot? Here is how you navigate a 'reCaptcha'
• Ring Size table
• How do I care for silver jewellery?
• How do I measure my Ring Size?
• Which sizes are available for The One Ring in 18K Gold

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Weta Dollars 10

• What are Weta Dollars?
• How much is a Weta Dollar worth?
• What is 'Collector Status'?
• How long are my Weta Dollars valid?
• How do I earn Weta Dollars?

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Important information about your account 3

• Why should I create an account?
• How do I cancel my account?
• How do I create an account?

Returns, Cancellations and Refunds 11

• How do I return Weta product purchased from an independent retailer?
• How long does it take to get a refund?
• How can I contact Weta?
• How do I return items purchased directly from wetaworkshop.com?
• What are Weta's support business hours?

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Shipping 2

• Delivery Update: COVID-19 related delays
• Fewer Planes - Higher shipping costs to some destinations from 1 May 2020 NZST

Conditions of Use 14

• Liability
• Limited Editions
• Exchange Rate Variation
• Weta Discount Cards
• Sales Tax - VAT and GST

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Privacy Notice 1

• Weta Privacy Policy

FEBRUARY FRENZY 2021 2

• TERMS AND CONDITIONS FOR FEBRUARY FRENZY 2021 (“SALE”)
• FEBRUARY FRENZY SALE FAQ

Black Friday 2020 2

• TERMS AND CONDITIONS FOR BLACK FRIDAY SALE 2020
• Black Friday Sale Frequently Asked Questions