A pre-order is an order you can make for a new item before it is in stock and available for delivery.
When you place a pre-order on the Weta website:
- We charge a non-refundable deposit (25%) at time of order.
- We will not charge the full purchase price to your credit card until your item is ready for delivery.
- If you choose to pay via Payment Plan, your order will be charged in equal monthly instalments.
- You may change your mind and cancel an order at any time until we charge your card approximately 2 days prior to dispatch, however if you cancel an order, you will forfeit the non-refundable deposit.
- The Automated Payment feature within our Pre-orders or Payment plans is only compatible with Visa and Mastercard payment methods.
- Pre-Order non-payment: When a payment method declines, we will notify you via e-mail. Wētā Workshop will automatically attempt to re-process the payment two further times, every 2 days from payment failure. You also have the option to manually complete the payment in your online account.
If payments continue to fail we will notify you in writing with a deadline date for payment. Your order will be cancelled on the deadline date and you will receive a cancellation notification via e-mail, and any non-refundable deposit (NRD) processed will act as the cancellation fee.
If your credit card expires before we process your pre-order, your payment will fail and you will receive an email with a link to update your credit card details.
Please note, product availability is subject to change at any time. We will update our product page regarding any delays. The dates we provide are estimates based on production schedule. We of course, apologise for any inconvenience caused by such delays.
If a product on pre-order is scheduled to arrive into our warehouses ahead of schedule, we'll notify all customers via email and provide an option to pause the pre-order up to 28 days. Please note that pre-orders on a payment plan cannot be paused.
If you still need support, please contact us here.