If you are having trouble with an order or have a question about one of our products, the way to get in touch is creating a new Ticket with our Support Team.
Please visit our Help Centre
Email us at support@wetanz.co.nz
Call us internationally on +64 4 909 4000
Or within New Zealand on 04 909 4000
Wētā Workshop is a New Zealand owned and operated business, as such, our business hours are as follows:
NZDT: Mon-Fri | 8.30AM – 5PM
PST: Sun-Thu | 11.30AM – 8PM
CEST: Sun-Thu | 9.30PM – 6AM
Please contact us with your Name, Order Number, and put your request in the Subject of your email or ticket. (For example "Cancel Order 123456" or "Change Address on Order 123456")
Submit a Ticket: https://wetaworkshopltd.freshdesk.com/support/tickets/new
Email: support@wetanz.co.nz
If you still need support, please contact us here.