If you are having trouble with an order or have a question about one of our products, the way to get in touch is creating a new Ticket with our Support Team. Our collectibles team does not have a direct phone line.
Please contact us with your Name, Order Number, and put your request in the Subject of your email or ticket. (For example "Cancel Order 123456" or "Change Address on Order 123456")
Submit a Ticket: https://wetaworkshopltd.freshdesk.com/support/tickets/new
Email: support@wetanz.co.nz
Our normal business hours are 8am - 6pm Monday through Friday. However, please note that Weta Workshop is in New Zealand - which means our business hours across other time zones are (during Northern Hemisphere Daylight Savings time):
- US West Coast: 1pm -11pm Sunday - Thursday
- US East Coast: 4pm - 2am Sunday - Thursday
- Central Europe: 10pm - 8am Sunday - Thursday
- China (Beijing): 4am - 2pm Monday - Friday
- Australia (Sydney): 6am - 4pm Monday - Friday
and during Northern Hemisphere Standard Time:
- US West Coast: 11am -9pm Sunday - Thursday
- US East Coast: 2pm - midnight Sunday - Thursday
- Central Europe: 8pm - 6am Sunday - Thursday
- China (Beijing): 3am - 1pm Monday - Friday
- Australia (Sydney): 6am - 4pm Monday - Friday
You can also always click our Help Widget which appears in the bottom right-hand corner of all our shop pages, which will help you find answers in our Frequently Asked Questions and our Help Community.
It looks like this:
If you still need support, please contact us here.