Please note before cancelling your Pre-Order you will forfeit your Non-Refundable Deposit.
Please create a support ticket here and make the subject "Cancel Order" with your order number so we can prioritize your request. Example: "Cancel Order 1234567". Please let us know the reason for cancellation and confirmation that you understand this cannot be undone.
You can also email our team at support@wetanz.co.nz
Any request to cancel an in stock order would need to be placed as soon as possible and absolutely within 24 hours of placing that order. Once an order has been shipped, we cannot cancel your order.
Please note, our Support team can't guarantee cancellation upon request. As orders are processed automatically from our three warehouses, there's a high possibility your order may already be in transit. Therefore, it is your responsibility and to ensure all information is correct when placing an order.
We'll do our best to accommodate your request, provided your order has not left the warehouse and that the sending warehouse confirms cancellation of your order on their end.
If we're unable to meet your request, you're more than welcome to have your order returned back to us at your cost.
Upon return, unopened and in resellable condition, we'll cancel and refund your order with the original shipping deducted. We will also be deducting a cancellation and handling fee of US$20.
If you still need support, please contact us here.