While our team does their best to ensure that all our products go through rigorous testing before shipping, products can still be damaged during transit despite our best efforts. 

If your order is damaged in transit, has a manufacture defect, or if an incorrect item is shipped to you, please contact us within 48 hours of receipt. 

Please contact us here or send an email to support@wetanz.co.nz. 

When emailing support about a damage please ensure that you provide your order number, a brief description of the damage, and at least three photographs for our team to review. 

  • A clear photo that shows the issue.
  • A photo of the surrounding  area where the problem is located.
  • Photos of the packaging that your collectible arrived in if the packaging is also damage. 
Be sure the photos that you submit are well lit and not artificially zoomed in. Providing clear and discernible photos will help us resolve your issue as promptly as possible.

Our support team will review your request and we will offer a solution based on the issue and stock availability. Each request is handled on a case by case basis. If we cannot find a solution, a refund will be provided once we can confirm your order is no longer in resalable condition. 

We reserve the right to decline damage claims on the basis of small paint defects. As all our statues are hand-painted, variations will occur and are part of owning a unique piece of art.  

Replacement Orders

We are only able to send one replacement order in the case of a faulty or damaged item. If the replacement order arrives damaged as well your order would then be cancelled and refunded if no compensation agreement can be met.


If you still need support, please contact us here.