If Weta is required to make a refund to you, we will credit the original purchase price (plus shipping cost where appropriate) to your account. Weta will generate a refund within 7-10 business days after receiving the item into our warehouse. Weta retains the right to refund the customer via whatever method is deemed appropriate. In most circumstances involving credit card transactions, Weta will refund to the credit card account used to purchase.

Credit card companies may take an additional 7 to 21 days (but most commonly about 5 days) to reflect the credit in a customer's account. If Weta has confirmed a refund to your credit card account but the amount has not registered in the account itself, we suggest that you contact your credit card company or bank for more information.