Offers are valid while stocks last (“Sales Period”). The below terms and conditions apply to all sales made.

If you don't intend to read all the terms, please at least be aware of this:

  • NO address changes on orders placed - check before you submit.
  • NO cancellations or refunds on sale items.
  • NO special packing or consolidation requests.
  • NO shipping to P.O. Boxes.

 Products, Offers and Ordering

  • No other discounts will apply to items purchased (“Sales Items”) during the Sale Period, unless specifically advertised otherwise.

  • No address changes can be made on orders placed during the Sales Period.

  • Payment Plans are available on eligible items during the Sales Period.

  • Wētā Dollars may be used during the Sale Period.

  • All offers made during the Sale Period are subject to availability and may change without prior notice.

  • We reserve the right to remove any item at any time for any reason from the Sale.

  • We reserve the right to offer a refund instead of a replacement on any Last Chance sale items or other items where replacement stock isn't available.

  • We reserve the right to limit the number of pieces per product available for sale to any given customer at our discretion.

  • Selected products will be excluded from the Sale, at Wētā’s discretion. These excluded products will not be accompanied on the website by any special offer blurb nor will they be tagged as special products.

  • One customer can place as many orders as they wish subject to Wētā’s reserved rights under these terms and conditions.

  • We recommend using TRACKED shipping options during the sale as these are faster and can be traced.

 Shipping and after-sales support

  • No cancellations or refunds will be accepted for orders of Sale Items placed during the Sale Period, subject to any applicable consumer legislation.

  • Please note that delivery timelines for Sale Items will be longer than usual, during and for at least the two weeks following the sale. We will endeavour to dispatch all orders within 7 business days. Please note that this is a target, not a guarantee, and that Wētā makes no warranties or representations as to the applicable delivery date for Sale Items.

  • Orders that for any reason cannot be fulfilled will be refunded.

  • Special packing requests or consolidation of packages will not be available during the Sale Period. How products are consolidated and shipped is at the discretion of Wētā.

  • Orders that are damaged during transit will replaced or refunded at the discretion of our support team. 

  • If you choose untracked shipping and your product does not arrive, then you are entitled to a full refund (including the price of shipping). Please be aware that replacement will not be available as a remedy for non-delivered sale items if you choose the untracked shipping option. This is due a combination of discounted pricing, limited available stock and the increased cost of resolving lost shipments which are untracked.

If you still need support, please contact us here.