If you purchased our product directly from a retailer and wish to return it for a replacement or refund, you must contact that retailer directly and complete this process with the original seller. Weta cannot issue direct refunds or replacements for our products sold by other retailers. Most retailers have their own policies with respect to refunds and replacements. Your retailer has a specific contact with Weta or one of our distributors, who will work with them to resolve your situation.