When your order is shipped, your regional warehouse will send an email with tracking details to the email you checked out with. Some of our emails can go to your spam folder so please check there before contacting our support team. If you checked out as a guest, you will not see tracking details on our account. 

Please note if you chose an untracked shipping or standard post, there is no guarantee that your tracking will update. If you chose a tracked service at checkout, you will find your tracking number in your account when the order has shipped. Go to:

https://www.wetanz.com/account and click on the order you want to track.

Then click on the tracking reference number:

To follow the tracking of your order with your local post office/ courier please copy and paste your tracking number into the provided websites below. 

EU Warehouse 

The despatch of our products from our EU warehouse are organized by Seabourne Group.

https://uk.seabournelogistics.com/track-a-shipment/

US Warehouse 

Orders shipping within the United States are shipped with UPS.

https://www.ups.com/nz/en/services/tracking/information.page

Orders shipping internationally from the US (Canada, Mexico, etc.) are shipped with USPS and Global Post.

https://tools.usps.com/go/TrackConfirmAction_input

https://www.goglobalpost.com/track/

NZ Warehouse 

When you are waiting for a shipment from our NZ warehouse and live in one of the following countries, you can get more information from your local tracking website and in some cases access more functionality such as redirection.

Just copy and paste your NZ Post tracking number and use it on one of the following websites:

If you are still unable to track your order, please contact our team at support@wetanz.co.nz..